Privacy Policy

At the Superhero Foundation we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website,
how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re
happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

Who are we?

The Superhero Foundation is a registered charity that supports families of both children and adults who
have an illness or disability.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the
contact form, make a donation or engage with other forms within our site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and
information regarding what pages are accessed and when. If you make a donation online your card
information is not held by us, it is collected by our third-party payment processors, who specialise in the
secure online capture and processing of credit/debit card transactions, as explained below.

Use of ‘cookies’

Like many other websites, the Superhero Foundation website uses cookies. ‘Cookies’ are small pieces of
information sent by an organisation to your computer and stored on your hard drive to allow that
website to recognise you when you visit. They collect statistical data about your browsing actions and
patterns and do not identify you as an individual. For example, we use cookies to store your country
preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to
switch off cookies on your computer, we recommend you search online as it depends on your browser
and computer.. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site:
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to
compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site,
where visitors have come to the site from and the pages they have visited.
For more information on Google Analytics’ privacy policy visit here

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to
receive direct marketing communications from us about our exciting products and services, then you can
select your choices by ticking the relevant boxes situated on the form on which we collect your

We will not contact you for marketing purposes by email, phone or text message unless you have given
your prior consent. We will not contact you for marketing purposes by post if you have indicated that
you do not wish to be contacted.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the
information we hold about you so that you can ensure its accuracy. You can do this by the following
methods: Send an email to the administrator on and request the information held
about you.

Right to erasure

Visitors / users of the site should have the ability to have all records of their personal data held by a
business where there is no legitimate reason for that business to maintain that reason. This includes
where GDPR is super-ceded by other laws governing the details obtained.
Our method for you doing this is to send us an email to asking us for
complete erasure of data and we will go through any of our systems and processes to ensure you are
fully erased.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive
information (such as credit or debit card details) is encrypted and protected with the following software
128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the search bar next
to your URL in browsers such as Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can
never be guaranteed to be 100% secure. As a result, while we strive to protect your personal
information, we cannot guarantee the security of any information you transmit to us, and you do so at
your own risk. Once we receive your information, we make our best effort to ensure its security on our
systems. Where we have given (or where you have chosen) a password which enables you to access
certain parts of our websites, you are responsible for keeping this password confidential. We ask you not
to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that
we can contact you with information relevant to you. We may make use of additional information about
you when it is available from external sources to help us do this effectively.
Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy policy applies
only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.
We cannot be responsible for the privacy policies and practices of other sites even if you access them
using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy
policies and practices of the owners and operators of that third party site and recommend that you
check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚
please get your parent/guardian’s permission beforehand whenever you provide us with personal
information. Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may
be transferred to countries outside the European Union (“EU”). By way of example, this may happen if
any of our servers are from time to time located in a country outside of the EU. These countries may not
have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this
transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take
steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy
rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU
in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2023.